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Course Description

Customer Service Representative with headset

Customer Service

Elevate your customer service skills with our free, self-guided online course in Customer Service. In just a few hours, you'll learn essential techniques for serving customers better, handling difficult situations, and generating return business. Complete the course and earn a certificate to enhance your professional toolkit!

We all serve customers, whether we realize it or not. Maybe you're a cashier, providing a friendly checkout experience. Perhaps you're a receptionist, greeting visitors and answering their inquiries. Or maybe you work in maintenance, keeping facilities clean and safe for everyone.

The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Course Objectives:

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers
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Enroll Now - Select a section to enroll in
Section Title
Customer Service Jan-Mar
Type
Online
Dates
Jan 01, 2025 to Mar 31, 2025
Course Fee(s)
Free Self-Guided non-credit $0.00
Potential Discount(s)
Drop Request Deadline
Dec 25, 2024
Transfer Request Deadline
Dec 25, 2024
Section Notes

Important Enrollment Information:

Please note that it may take a few hours for your access to be activated after enrolling. Once your account is ready, you will receive an email with your username and a link to access the course. Be sure to check your inbox (and spam folder, just in case) for this information.

We are committed to ensuring a smooth start to your learning experience and look forward to supporting you on this journey!

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